Currently, we only ship within Poland. But good news — we’re working on expanding! Soon, we’ll start shipping to Germany, Slovakia, and the Czech Republic. Stay tuned!
Right now, we’re accepting pre-orders. At the moment, delivery may take around 1–2 months.
As a thank you for waiting, we’re offering a 10% discount on every product during the pre-order period.
Shipping is completely free — no extra charges at checkout.
We ship all orders from Poland, specifically from the Małopolskie region.
You could apply your discount code by entering it on the checkout page.
Currently, it only supports 2.4GHz. Dual-band WiFi that supports both 5GHz and 2.4GHz is also compatible. If your home WiFi is currently set to 5GHz only, you can contact your router service provider to enable 2.4GHz.
Please download the APP ‘Tuya Smart’ from the Google Play Store or Apple App Store.
During regular use, please do not submerge the upper part of the probe in water.
Although the probe is completely waterproof, submerging it too deeply may cause excessive water pressure, which can shorten the lifespan of the pH probe.
Yes, please calibrate the pH before use.
The monitor should then be calibrated every 3-6 months thereafter since any monitor will produce errors over time.
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We use high-frequency forward and reverse pulses that don’t send an electric current into the water.
It means that the display and probe have been disconnected. In this case, the display cannot receive data from the probe due to the distance. Please shorten the distance between the display and the probe.
Step 1：Restore the monitor to factory settings while keeping the display power on during the restoration process.
Step 2：Power off the probe, then power it on again to complete the connection.
Before use, please change the sealed probe protective cover to the perforated cover.
Please note that the historical data is not real-time data. It represents the average value within an hour.
Please click “Reset” to restore factory settings and re-calibrate.
TDS monitoring is commonly used for freshwater aquariums, while marine aquariums tend to have much higher TDS values. To simplify value checks, the unit switches from PPM to PPT when the TDS exceeds 1000. (1 PPT = 1000 PPM)llus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
The international standard units for salinity are % and PPT. Kactoily uses %, which represents the weight percentage of salt in water.
Please note that both % and PPT can be used as standards for monitoring salinity.
First, check the following conditions:
1. Have you removed the sealed protective cap from the probe?
2. Whether the connecting wire is tightened.
3. Restore factory settings.
4. Recalibration with calibration solutions.
It is highly likely that the probe was placed in an area where water flow fluctuates significantly. It is best to place the probe in an area where there is a relatively stable flow of water. To verify whether the salinity instability is caused by the placement: Take out part of the fish tank water, and place the probe in it for two days to see if the salinity changes significantly.
Water is dropped onto the lens during optical measurement to see the refractive index.
At this time, the water in the lens is still, and the water temperature is close to the temperature of the lens (or air temperature).
Most people will optically measure the local salinity at a point in time to be used as the average salinity of the aquarium, this method is called a sampling test to provide feedback on the overall salinity.
But in fact, the concentration of seawater is not ideally uniform, and the environment of organisms in seawater is also uneven.
As long as there is water flow and temperature changes, the environment they live in is dynamic. Therefore, optical testing cannot directly feed back the average salinity of seawater, but only the local salinity at a specific moment.
The electronic measuring equipment, like our monitor, in essence, measures the strength (concentration) of conductive ions around the two electrodes and focuses on feeding back the dynamic changes in the living environment of aquatic organisms.
The meaning and results of the measurement are naturally different.
It’s completely normal!
In daily use, REDOX requires a certain amount of oxidation time, generally takes more than a week.The ORP of the new monitor is usually under 100 when it is first used, so the value displayed by your monitor is a normal fluctuation.
Please be patient and use it for more than one week.
3 Situations that can lead to negative ORP:
1. The cord isn’t plugged in tightly.
2. Unstable power supply.
3. There’s a foreign object inside the probe.
First of all, we have a one-year warranty.
With a split sensor and display design, if the probe breaks, you can replace it instead of replacing the whole monitor.
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The white marks are from the protective solution we applied to the sealed protective cover to help preserve the probe.
The protective solution is saturated, volatile, and easy to crystallize. Once the solution has overflowed and volatilized, it appears as white crystals. Simply rinse the probe gently with clean water to remove the crystals and ensure proper functionality.
It depends on how you use it. It can even last for 2-3 years if you take care of it and maintain it regularly. If the probe is in a too-dirty environment and you don’t clean it regularly, it will affect its life.
Also please make sure that don’t let the water go above the maximum water level line.
Soak the probe in the diluted disinfectant or Potassium Chloride Saturated solution overnight (be careful not to submerge the upper part of the probe).
The probe should be soaked for 12 hours in Potassium Chloride Saturated solution or a disinfectant solution diluted 1:15 with disinfectant and water.
Please note that the soaking depth should not submerge the upper part of the probe.
Consider using a chlorine-containing disinfectant whose main component is NaClO, with a concentration of about 6%.
Free chlorine.
Free chlorine is the amount of chlorine that is available to eliminate harmful microbes and neutralize contaminants.
Please use purified water with no minerals for calibration.
Purified water is free of minerals, which ensures that the water is pure during calibration. Nestle and DASANI purified water etc. labeled as purified water or 100% pure without minerals can be used for calibration. *Evian and Perrier are mineral waters and cannot be used for calibration.
Yes,we recommend you calibrate the monitor before use. Please refer to the manual for specific calibration steps. After that, it is recommended to calibrate it every 3-6 months.
Please click “Reset” to restore factory settings and re-calibrate.
It means that the display and probe have been disconnected. In this case, the display cannot receive data from the probe. Please shorten the distance between the display and the probe.
The battery symbol on the display represents the battery level of the probe/sensor.
Please note that the historical data is not real-time data. It represents the average value within an hour.
Step1: Restore the monitor to factory settings while keeping the display power on during the restoration process.
Step2: Power off the probe, then power it on again to complete the connection.
Brand new 6 AAA batteries can last for 2-3 months.
Not at all.
The white marks are from the protective solution we applied to the sealed protective cover to help preserve the probe.
The protective solution is saturated, volatile, and easy to crystallize. Once the solution has overflowed and volatilized, it appears as white crystals. Simply rinse the probe gently with clean water to remove the crystals and ensure proper functionality.
Please check if you removed the protective cover from the bottom of the tester.
Please check if the purified water or distilled water you are using for calibration is free of minerals.
Email us what’s up, and someone from our Customer Service team will get back to you within 2 business days.
Be sure to include your order number if you have one.
Please email us at info@kactoily.eu
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